There are so many videos on YouTube that it may seem overwhelming to find some of interest to you. There’s an easy way to always find videos you like. Companies, bands, and others set up channels for their videos. You can subscribe to them so they’re easily accessible for you, and you can set it […]
Changing Roles in Doc Departments: #tcchat
Here are some quick notes for today’s chat on Changing Roles in Documentation Departments. Curation There’s more content to manage. Not just in-house docs. Will perhaps be scanning and collecting online content. Find the information that people need to do their jobs and use your product. Content strategist Monitoring and Managing UGC Is someone assigned to monitor social […]
Social Media: User Input & Communication Styles
Note: This was originally published in 2010. Information is still relevant today. I wrote this after attending a webinar. (In 2010) I attended a webinar hosted by @MarketingProfs that discussed social media at Cisco. The presenter was @LaSandraBrill. What follows are some thoughts I had following the webinar. Some of the points discussed in the […]
On Being Named a Most Influential Blogger
While out traipsing around the Northeastern corner of Washington state last week and through yesterday, in and out of cell coverage, I was pleasantly surprised to find that I was included in a list of Most Influential Technical Communication Bloggers that was compiled by MindTouch. I’m back home today, so can now write about it […]
E-Learning Rapid Development = Sticky Learning
Sticky learning* is the primary goal of any learning initiative, regardless of the method used to create it. Good content and well-defined learning objectives and measurements will result in effective e-learning courses that improve business performance and the bottom line. “Rapid-development” is a hot topic, generating a great amount of discussion about whether it is […]
Introducing: New e-Learning Category and Contributor Jill Freeman
Tech writers often work closely with e-learning developers. Yes, it’s true that tech writers can (and should) be able to make their own short online tutorials, or make a quick video to show how an app works. However, there are definitely times when a polished, planned tutorial or similar item must be developed – and […]
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