Here are some quick notes for today’s chat on Changing Roles in Documentation Departments.
Curation
There’s more content to manage. Not just in-house docs. Will perhaps be scanning and collecting online content. Find the information that people need to do their jobs and use your product.
Content strategist
Monitoring and Managing UGC
Is someone assigned to monitor social media mentions. If so, always one person? Switch off during the day? Full days?
How do you address real-time doc needs?
Editorial Boards
– UGC: establish guidelines for submittals and content
– UGC: determine procedures for correcting or removing info
– Planning for soc media crisis situation
– Review legal requirements
Agile
– Daily scrums: app and doc changes
– Writer involvement
– Editing
Editing
Seems like editing time more limited. How has that role changed?
Specializing
A team of generalists, or specialists in specific areas?
For instance:
– Doc planning/strategy: the person that sets up templates, coding, etc.
– More technical: XML/coding specialist
– Content management
– Mobile content
– Usability
– Accessibility
– Community Manager: wikis, social media
– Social media: Twitter, Facebook, blogs
– Localization
– Evangelist: reaching out to other departments in the company and outside world via social media and online communities
Lone Writers
How do you manage all this?
Wish List
Have your job requirements been changing due to new tech and methodologies? What would you like to see?
More Information
Managing Doc Projects in a Collaborative World by @larry_kunz
