There are so many videos on YouTube that it may seem overwhelming to find some of interest to you. There’s an easy way to always find videos you like. Companies, bands, and others set up channels for their videos. You can subscribe to them so they’re easily accessible for you, and you can set it […]
Changing Roles in Doc Departments: #tcchat
Here are some quick notes for today’s chat on Changing Roles in Documentation Departments. Curation There’s more content to manage. Not just in-house docs. Will perhaps be scanning and collecting online content. Find the information that people need to do their jobs and use your product. Content strategist Monitoring and Managing UGC Is someone assigned to monitor social […]
Social Media: User Input & Communication Styles
Note: This was originally published in 2010. Information is still relevant today. I wrote this after attending a webinar. (In 2010) I attended a webinar hosted by @MarketingProfs that discussed social media at Cisco. The presenter was @LaSandraBrill. What follows are some thoughts I had following the webinar. Some of the points discussed in the […]
On Being Named a Most Influential Blogger
While out traipsing around the Northeastern corner of Washington state last week and through yesterday, in and out of cell coverage, I was pleasantly surprised to find that I was included in a list of Most Influential Technical Communication Bloggers that was compiled by MindTouch. I’m back home today, so can now write about it […]
Minimal Procedure Content: Reasoning
The procedure I wrote about creating a Twitter list uses abbreviated content. This post describes the reasoning behind and decisions made in writing the topic. Title Instead of using this: Create a Twitter List I opt for this construction: Twitter List: Create Reasons It puts the topic first. You don’t have to […]
Cut, Cut, Cut your Content and Procedures
Sure. We’ve been reducing word count in procedures for some time. It’s time to do more, however. As noted in an earlier post, we have to think mobile. Think small screens and small devices. Screen real estate on phones is at a premium. With that in mind, I’m offering some suggestions on how to cut back. […]
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