To round out 2010, I wanted to write a procedure in Facebook. I wrote a list a week or so ago, but I wanted to try a procedure. One reason was that just about a year ago, (December 29th, 2009 to be exact) I wrote a procedure in Twitter. It was an experiment in use of a social media option for tech writing. Would it work? I had to try it. Well, that received some exposure in February. So I thought I had written it in February. In any case, I thought it would be neat to do both in the same year. So I wrote the Facebook procedure on the very last day of 2010. Today, the first work day of 2011, I’m announcing it. I think it’s a good way to start this new year.
I see these as being helpful for several reasons. Of course, the main reason is because it’s where so many people are much of the time. I could see companies providing this type of information for support issues and to combine with and support marketing initiatives. Technical writers could also use this to augment other documentation: to provide tips for users and to point people to specific sections in other docs via links in addition to providing information in the status itself. Those are just some ideas. Because such status items could deliver procedures and structured information directly to users in their timelines, I see some benefit.
Take a look. Perhaps these could work for your company, your customers, your application users, or for some other audience.
Update 3/28/11: This post was originally published under the title “My First Procedure Written in Facebook.”
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